Terms of service

Terms of Service
Last updated: October 1, 2026

1. WHO WE ARE AND THESE TERMS
nightoperators.com and the Night Operators brand are operated by BZ Ventures Ltd., Vancouver, BC, Canada ("Night Operators", "we", "us"). These Terms, together with our Refund Policy, Shipping Policy, Warranty terms and Privacy Policy, form the agreement between you and us when you use this website or buy from us. By using the site or placing an order you agree to them. If you do not agree, do not use the site or place an order. We may update these Terms by posting a new version here; the version in force when you place an order applies to that order.

2. ELIGIBILITY AND LAWFUL USE
You must be at least 18 years old and legally allowed to buy, own and use the products you order where you live. Night vision devices, thermal imaging devices, lasers and related equipment are regulated in many places. You are solely responsible for complying with all laws on their purchase, import, possession, carrying, hunting use, use on public roads, use near aircraft and export. You agree not to use any product for an unlawful purpose or to harm any person or animal unlawfully. You must not export or re-export products in breach of US, Canadian or other applicable export control or sanctions laws, or sell or transfer them to anyone you know or suspect will do so.

3. ORDERS, PRICES AND PAYMENT
Prices are in the currency shown at checkout and may change without notice. An order is an offer to buy; it is accepted when we ship it. We may refuse, limit or cancel any order, including orders that appear fraudulent, are placed by resellers, contain a pricing or listing error, or that we believe we cannot lawfully ship; if we cancel, we refund what you paid. Product photos, renders and videos are illustrative; actual products may differ in minor details of color, markings, packaging and accessories. Image intensifier specifications (such as FOM, resolution and signal to noise ratio) are stated as ranges or minimums and each analog unit ships with its own QC sheet.

4. SHIPPING, RETURNS AND WARRANTY
Shipping is governed by our Shipping Policy, returns and cancellations by our Refund Policy, and warranty claims by the Operator Care Warranty terms (if purchased) and our Refund Policy. Title and risk of loss pass to you when the carrier delivers the order to your address, except as stated in our Shipping Policy for insured parcels.

5. PRODUCT SAFETY: READ BEFORE USE
Read the user manual for your product before use and follow it. In particular:
(a) Never point a night vision tube at the sun, bright lights or lasers. This causes permanent damage that is not covered.
(b) Night vision and thermal devices reduce depth perception and field of view. Do not use them while driving, operating machinery, flying or in any situation where impaired vision could cause harm.
(c) Lasers, including IR and visible aiming lasers such as NGAL type devices, can cause permanent eye injury. Never look into the beam or point it at any person, animal, vehicle or aircraft. Infrared beams are invisible to the naked eye. Laser use is regulated; you are responsible for lawful use.
(d) Our helmets are NON-BALLISTIC bump helmets. They do not stop bullets or fragments and are not certified safety, sports, motorcycle or ballistic helmets.
(e) Keep all products, batteries and small parts away from children.

6. BATTERY SAFETY AND DISCLAIMER (HEAT, VIPER AND ALL BATTERY POWERED PRODUCTS)
Many of our products use lithium ion batteries, including the removable 18650 cell in the HEAT thermal and VIPER digital night vision. Lithium batteries can overheat, leak, catch fire or explode if misused or damaged. By using these products you agree to the following:
- Use only the battery type and size stated in the user manual. Use only batteries supplied by us or genuine, protected cells of the exact specification stated. Never use damaged, dented, swollen, wet or unbranded cells.
- HEAT and VIPER: REMOVE the 18650 battery from the device before charging the device over USB-C, and charge the 18650 in a suitable external charger. Do not charge or power the device over USB-C with the battery installed unless your user manual for that model says it is safe to do so.
- Insert batteries in the correct orientation shown in the battery compartment. Never force a battery cap closed.
- Charge on a hard, non-flammable surface, away from flammable materials, and never leave charging batteries unattended.
- Stop using the product immediately and remove the battery if the device or battery becomes hot, smells of burning, smokes, swells or leaks. Do not use it again. Contact us at info@nightoperators.com.
- Do not crush, puncture, short circuit, heat, open or immerse batteries. Remove batteries before storing a device for a long period. Recycle batteries according to local law.
- Batteries are consumables and are not covered by any warranty except where they are defective on arrival.
To the maximum extent permitted by law, Night Operators is not liable for any injury, loss or damage, including fire or property damage, caused by failure to follow these instructions or the user manual, by use of third party, incorrect or damaged batteries or chargers, by charging a device with its removable battery installed where the manual says to remove it, by modification or disassembly, or by misuse. This does not limit our responsibility for a defect in a product as delivered where the law does not allow that responsibility to be limited. If you believe a product is defective, stop using it and contact us.

7. WARRANTIES
Our products are covered by the Operator Care Warranty if you purchase it, and by the defect terms in our Refund Policy. Except for those express terms and any warranty that cannot be excluded by law, products and the website are provided "as is" and "as available", and we disclaim all other warranties and conditions, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a product will meet your particular needs or will be lawful to use where you are.

8. LIMITATION OF LIABILITY
To the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential or punitive loss or damage, including lost profits, loss of use, loss of data or replacement costs; and (b) our total liability for any claim relating to a product or order is limited to the amount you paid for that product. These limits apply whatever the legal theory (contract, tort including negligence, strict liability or otherwise). Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited by law.

9. YOUR INDEMNITY
You agree to indemnify and hold harmless BZ Ventures Ltd., its directors, employees, contractors and suppliers from any claim, loss or cost (including reasonable legal fees) arising from your breach of these Terms, your unlawful use of a product, your failure to follow the safety instructions and user manual, or your violation of any law or third party right.

10. RESOLVING DISPUTES
Talk to us first. Before starting any legal claim or payment dispute, contact info@nightoperators.com with your order number and give us 30 days to try to resolve it.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict of law rules. Subject to the next sentence, the courts of British Columbia have exclusive jurisdiction. If you are a consumer, you also keep the protection of any mandatory consumer law of your place of residence and may bring a claim in the courts where you live if that law gives you that right.
To the extent permitted by law, any claim must be brought individually and not as a plaintiff or class member in any class, collective or representative action, and you and we waive any right to a jury trial.

11. WEBSITE USE, CONTENT AND INTELLECTUAL PROPERTY
All site content, including text, images, video, logos and the Night Operators name, belongs to us or our licensors. You may not copy, scrape, resell or reuse it without our written permission. You must not misuse the site, including by introducing malicious code, attempting unauthorized access, or interfering with its operation. Reviews, comments and other content you send us may be used by us in any medium without payment, and you confirm you have the right to send them and that they are lawful and truthful. Links to third party sites are provided for convenience; we are not responsible for third party sites, products or services.

12. ERRORS
We try to keep product information, prices and availability accurate, but errors happen. We may correct any error and update or cancel an order affected by it, including after it is placed, with a full refund of any amount paid for a cancelled item.

13. GENERAL
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver. You may not transfer your rights under these Terms. These Terms and the policies they refer to are the entire agreement between you and us about your use of the site and your purchases.

14. CONTACT
BZ Ventures Ltd. (Night Operators)
Vancouver, BC, Canada
info@nightoperators.com | +1 843-638-6080